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Locating our Support Entitlement Number

Les Edgar

Having trouble trying to locate our SEN using the new UI layout from within Admin tools. Unfortunately I appear to be going in circles with it which is rather frustrating. Obviously not as intuitive as it could be!! Checked the supposed latest documentation and it has nothing there, just looks like a placeholder awaiting an update.

Anyone got any clues as to where it might be hiding?

Accepted answers

Sloan N_ B_

Hi @Les Edgar

Are you on Jira Cloud?

You can find the SEN on the last page of your PDF invoice (if it is still this way).

But since you are on cloud the SEN does not really matter, if you want to open a request with the Atlassian Support the URL of your Cloud instance is asked.

On Server you can find your SEN under Cog Icon -> Applications -> Versions & licenses.

Regards
Niklas

All comments

Mirek

Please check this doc - https://confluence.atlassian.com/support/how-to-find-your-support-entitlement-number-sen-229840018.html

Sloan N_ B_

Hi @Les Edgar

Are you on Jira Cloud?

You can find the SEN on the last page of your PDF invoice (if it is still this way).

But since you are on cloud the SEN does not really matter, if you want to open a request with the Atlassian Support the URL of your Cloud instance is asked.

On Server you can find your SEN under Cog Icon -> Applications -> Versions & licenses.

Regards
Niklas

Les Edgar

Hi Niklas. Thanks for the reply.

Sorry yes on JIRA Cloud.

Initial reason for trying to locate it was to provide it on a bug report to a support team for an add on product as they needed it. Could find it quite easily using the old UI now is not so easy!

Regards,

Les

Les Edgar

Thanks Mirek. I'll review

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