Service Desk Customer Portal Fields Screen Customization on Requests List Page

Question

Hi Service Desk Team and also some other kind people,

I need to configure the fields screen of Service Desk Customer Portal requests list page, is this possible?

For example, currently there are fields like Type, Reference, Summary, Service desk, Status, Requester. What if I want to add or remove some fields? Are these fields configurable? I need to figure this out urgently, any help will be very welcomed!

Many Thanks,

Emily

echo wang · Answer

Got it, thanks for your quick response, thank you very much anyway!

Steven Behnke · Answer

This is not configurable.