Prevent one user from needing to approve request twice (automation?)

Question

Our approvals: Person A --> Person B --> Person C.  Each approval is a separate step.

Rarely, Person A and Person C are the same person.  So, Person A has to approve the request, another person approves, and then Person A has to then approve again.

Any way to do the following? "If this request has been approved a person, and if this person is in a subsequent approval step, then this approval step should be auto-approved."

Vasiliy Zverev · Answer

Unfortunatelly there is no build-in instrument to achive this.

You need to use some plugin.

We use ScriptRunner, but it is not free ane and need to write code.

You also could try JIraWorkflow Enchaser.

Jason Freeman · Answer

Where do I go in JSD to make those types of rules?  I don't see anything like that in the workflow diagram.

Vasiliy Zverev · Answer

Hi Jason.

You could have two transitions to status where person B appproves:

* from status B to status C approver when person A != person C
* from status B further status C when person A == person C

Best regards,

Vasiliy