Hi
I'd like to work with Jira Service Desk, and have customers send a request by email. But I don't want to make them sign up for the service- is it possible to allow anyone to send an email to the Service Desk? Without sending them an invite first?
Hi Shani,
You can't work without accounts but you can accept requests from unknown users via email by enabling public signup (docs for Server or Cloud).
Hope this helps.
Best,
Maarten
Thanks Martin!
And if I'm using a link that I put inside a webpage? Do the customers also have to be signed in?
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