Hi there,
I have a problem that I can't seem to find the solution to in the documentation. I want to add an "Estimated Date of Completion" type field for the agent to update on the jira project, but I don't want it editable by the customer, only visible on the portal request itself. So the customer doesn't choose a value for this field when they create the ticket, but the agent can update the field at some point during the process. Once updated when the customer views the ticket via the portal they can see the date, but not modify it. This is on cloud. Thanks in advance for your help.
