Jira 7.3.3 output to browser has lost all formatting and getting AUI exceptions in the log

Question

Hi,

Restarted Jira last night and came in this morning to find that the formatting is all gone, as though CSS files are missing.

Here is a sample of what I think are the relevant exceptions in the log

com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalArgumentException: Unsupported URI plugin://com.atlassian.auiplugin/src/less/adg-fancy-file-input.less

/plugins/servlet/applications/versions-licenses [webresource] error thrown in transformer during url generation for com.atlassian.auiplugin:aui-dropdown2

com.google.common.util.concurrent.UncheckedExecutionException: java.lang.IllegalArgumentException: Unsupported URI plugin://com.atlassian.auiplugin/src/less/dropdown2.less

A TON of those kinds of exceptions are occurring.

How can I understand what is missing or broken?  Ideas on fixing it?

Thanks

Kevin

arikevin · Answer

Hi Andrew,

By chance I restarted the server again and it seems to have pulled itself back together.  I didn't restart after following the instructions to fix CSS, so perhaps a restart was all that was needed.

Thank you for taking time to dig into this and your suggestions.

Kevin

Andy Heinzer · Answer

Hi Kevin,

This is a strange behavior to see.  I have searched this error you provided, but I have not found any other reported cases of this error either on the web, or on our support tracker.

I suspect that there might have been a system plugin to Jira that did not start up as expected.  If this happens, you should get a "FAILED PLUGIN REPORT" in the atlassian-jira.log file when Jira starts up.  You could try to dig into that log, it exists in the $JIRAHOME/log/ folder.

You could also try to search that startup log for the string ": disabled" without quotes.  During startup, the log tracks all the plugins that might have been marked as disabled by the system or by an administrator.  I would be interested to see if any of these are system plugins.

In addition to this, or alternatively, if you have access to the SQL database Jira is using, you can run the following SQL query to find disabled plugins:

select * from pluginstate;

Try running this and let me know what plugins might exist in this query.

arikevin · Answer

I found and tried https://confluence.atlassian.com/jirakb/css-broken-after-upgrade-254313161.html

without success.

Thanks

Kevin