JIRA Service Desk Signature

Mercedes P

Is there a place in settings where I can set up an automatic signature (similar to email signature) for my responses through our service desk?

Mercedes P

Good day Mercedes, how are you doing?

Thanks for contacting Atlassian Support. My name is Helton Alegra, and I'll be assisting you with this case.

Unfortunately, Mercedes, at the time being you won't be able to enable dark features (and by consequence the canned response) on Jira Cloud. As our team continuously work to bring some of the features from Jira Service Desk Server over to the Cloud, some features will still be missing and implemented over time.

• As an alternative, for the time being, you can use the Canned Response add-on, as it provides a similar Jira's native canned response feature
  (Here they have a list of what is provided in this add-on Canned Response feature list)

• As another option, you could use Text Expander, as it is a powerful tool to your team to be able to personalize their response using a rich-text editor capability.

You can take a more in-depth look on how to set canned responses by accessing How to implement glossary or canned responses in JIRA applications.

Mercedes, please let me know if this info was helpful to your initial concern. If you need any more info, or additional assistance on this, don't hesitate to contact us, and I'll get right back to you!

Have a great day, Mercedes!

Cheers,
Helton Alegra
Atlassian Cloud Support