Transitions tab on issue is missing

Question

Hi,

We have u customer which uses Jira Cloud and have the "transitions"-tab on each Jira issue, showing how much time the issue spent in each status.

In our cloud instance this tab is missing, and when i Google it, it says we need the Jira Suite Utilities plugin, which is only available for server.

Is that correct? If so, does that mean that the plugin was previously available for cloud, but not anymore, and that exisisting customers with it are just lucky they installed it before it was made unavailble?

Thanks in advance

Manoj Joshi_pil5o1 · Answer

JIRA Cloud does not currently have Transition Tab. There is suggestion under consideration with Atlassian.

https://jira.atlassian.com/browse/JRACLOUD-70957

While we await the implementation of this enhancement, users can leverage a free cloud app, Time in Status - Issue Status Insight, which displays the transition history directly in the issue panel and provides insights on the total and average time spent in each status. This can serve as a helpful workaround in the meantime.

Per-Åge Themte · Answer

Hi! I reached out to both Atlassian and the JSU team who created this plugin. The short story:

- For Jira server - the JSU plugin is needed
- For Jira cloud, this plugin is included and part of Jira, but are being discontinued. Atlassian are working on a new feature that will replace this one, and it is said it will have a "similar feature", but no more info in known about what it is or when it will be launched.

The atlassian support team actually enabled the feature on our account, of course without any promise of it being kept on.

Nic Brough -Adaptavist- · Answer

Do you ha e the "issue tab panels" that Tarun describes?