Questions for Confluence plugin requires an update

Question

Hello.

I have Confluence Starter License (SEN-11242784) and I have Questions for Confluence plugin installed with Starter license as well (SEN-11242785) but this plugin gives me a message that the license is not compatible with Confluence license and update is required. License info shown in admin panel for both of the products is correct. As far as I know from Atlassian Website Starter licenses are compatible to each other. What could be the problem?

My contact e-mail is ak@itsystemi.ru

Alexey

AnnWorley · Answer

Thanks for following up to let us know how you fixed it.

Alexey Khv · Answer

Thank you for your answer. According to the mentioned web resource versions of Confluence and QC plugin are compatible. The problem appeared after migrating Confluence from Evaluation to Commercial license, that’s why I suspected license problems. After I reinstalled Confluence of the same version from scratch with commercial license the issue has gone. Thank you for your attempts to help me.

AnnWorley · Answer

From what I can tell from Google Translate, and because the licenses work on my instance, it doesn't look like a license compatibility error, rather a version mismatch. I am not sure what version of Confluence you are running but this compatibility chart can help you determine whether you have an appropriate version:

https://marketplace.atlassian.com/plugins/com.atlassian.confluence.plugins.confluence-questions/versions

If you need to change to an older version, uninstall Questions version 2.5.5 and then download the version you need from the link above. Then install that version via the Upload add-on link.

Is Questions working as expected despite these errors or are there issues with using it?