Jira csv import issue

Aruna Nagaraj

Hi,

I am importing Jira tickets from one instance to another using csv export and import functionality. I am facing two issues:

1) I have a problem that the stories are not getting linked using the Custom field (Epic Link) and Custom field (Epic Name) . I was trying to populate the "Issue Id " field to the epic link or the "Summary" to the epic name . Either didn't work 

2) The attachment filed has the details in the prescribed format of

date ;username;image name: image path . A sample is as below

04/Dec/17 12:31 PM;sgooley;screenshot-1.png;https://fairfaxmedia.atlassian.net/secure/attachment/52425/screenshot-1.png

but the attachments are not getting imported to the new instance . I can only see the date , user and image name but the actual attachment is missing.

Please help with these issues.

Thank you,
Aruna

Andy Heinzer

Hi Aruna,

In regards to the epic information not working during import, I think there might be some confusion about the way that data should be formatted in order to be imported.   Only the Epic issue itself is expected to have a value for the field called "Epic Name".  However that value is expected to be the value used to link this in the "Epic Link" field of the other issue types like stories/tasks/bugs/etc.   You will also noticed that only issues of type epic use the field "Epic Name", and that epics should never have a value for the "Epic Link" field since you can't link an epic to another epic.  However in the CSV file you still need to make sure the field exists

If you need to see an example of this, take a look at the KB: Cannot Import Epic Link from CSV due to Incorrect Format.  While that KB concerns the problems that can occur when you have two epics with the same name, it also provides a quick table that explains how this data file should formatted.

 

As for importing of images during a CSV import, the format you have looks to be ok.  However from reviewing the guide in Importing data from CSV, there is a note there that explains a possible problem:

Note that URLs for attachments support the HTTP and HTTPS protocols and can be located anywhere that your Jira Cloud site can access.

When I tried to go to that URL, I was prevented from seeing any file, likely because my account does not have access to that URL.  Can you confirm that when you enter that URL in your browser to can see that attachment directly?