Contracts / Billing Management

Question

Hi,

We are an Belgian VAR currently using Autotask as our Service Management tool to handle support tickets and billing. We are looking at JIRA Service Desk but i'm missing the billing part. We need to be able to create several contracts (retainer, managed services, fixed price,...) per customer. Each using their own billing rates. After billing the worked hours we must be able to get the historical data through reporting.

Is this possible with JIRA Service Desk or any add-on?

kind regards,

Eduardo Anflor - MindPro · Answer

Hi,

Maybe this app can help you: https://marketplace.atlassian.com/apps/1221714/contractspro-contract-manager-for-jira?hosting=server&tab=overview

Louis Tassone · Answer

That seems to match what I have found - good for a a DevOps type environment, but not as a SD tool that you would use in a MSP environment for example. And using a variety of addons/plugins to get your desired outcome is sub-optimal.

Prath Santhiran · Answer

Hi, we were doing a toolset review. Trying to consolidate our range of tools. We like Jira Cloud and use it for Agile PM. I looked into Jira Service Desk, which is great as a pure SD tool for a DevOps situation, but lacks those other features in AT mentioned above. Other features can be added on, but they are from a wide range of Atlassian partners with varied levels of quality, features and support.