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How to reset automatic email template back to default

Enkhtaivan Ganbat

Our JIRA stopped sending automatic emails on issue events like, update, comment etc., so one of my teammates changed some files and reverted back. I don't know which files exactly but it didn't help, now our JIRA is sending emails, but the template is all messed up. Below screenshot is an actual email I received from our JIRA instance.

JIRA email.png

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Thomas Deiler_db00h3

Dear @Enkhtaivan Ganbat,

best you stop your instance and delete everything below

 WEB-INF/classes/templates/email/

and replay the files form the Jira distribution package.

Before you do, you could make a diff to see the changes.

So long

Thomas

Enkhtaivan Ganbat

Hello,

Thanks for a prompt reply, do you mean I should delete the contents of ../email folder and then copy from Jira distribution package?, where can I download Jira distribution package?

Thomas Deiler_db00h3

Dear @Enkhtaivan Ganbat,

exactly. You can download the right version.

So long

Thomas

Enkhtaivan Ganbat

Hello again,

I downloaded the .zip archive, stopped our jira, deleted the email folder and then copied the email folder from .zip archive, but it didn't have any effect, should I've downloaded the tar.gz archive? . Our jira is running on 64 bit Linux.

Seppe Pintens

Had a similar issue popping up on our JIRA instance.

Solution to my problem was switching the default outgoing email format to HTML (somehow got put to TXT).

System > User Default Settings > Default Outgoing email format

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