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Jira Service Desk Icons missing

Chris Chambers_0p6ino

Icons keep disappearing from my Incident types, and likely other locations, in Jira Service Desk after I upgraded to Jira 7.7.0 and Service Desk 3.10.0.

If I re-select a default icon, or upload a custom 1 again, the icon appears for a few minutes, then disappears again. This is happening regardless of browser. Restarting the app and/or clearing browser cache makes no difference.

Once a custom icon is uploaded, where does it reside in the file system. Do the "built-in" icons that ship with Jira/SD get stored in this same location or another?

Examples:

Thank you,

Accepted answers

KellyW

Hi Chris,

The project avatars reside under <JIRA_HOME>\data\avatars directory while the issuetypes images reside under <JIRA_INSTALLER>\atlassian-jira\images\icons\issuetypes directory.

After JIRA upgrade, please ensure that the custom image files are copied to the new <JIRA_INSTALLER> directory.

Regards,

Kelly

All comments

KellyW

Hi Chris,

The project avatars reside under <JIRA_HOME>\data\avatars directory while the issuetypes images reside under <JIRA_INSTALLER>\atlassian-jira\images\icons\issuetypes directory.

After JIRA upgrade, please ensure that the custom image files are copied to the new <JIRA_INSTALLER> directory.

Regards,

Kelly

Chris Chambers_0p6ino

thanks. apparently the permissions changed, too. I corrected that and all's well.

thanks!

Max Paw_zsq9bu

Didn't help. I'm installing service desk plugin over datacenter jira software, i don't have those images

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