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Jira Will Not Close the sprint

Tom_rgveig

I am attempting to close a sprint. When I look at it:

a) All story points are in the "Done" category

b) All statuses are set to "Closed"

I still get the message that 5 issues are incomplete. I have tried searching (there are sub-tasks in the stories) but I cannot find a story or sub-task that is not "Closed."

Can you please give me a tip as to what I might check? I see a number of threads on the same topic, but I have not been able to solve the problem using the answers provided in them. Thanks.

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Jack Brickey

@Tom, a couple things to use to investigate...

Go to Board Settings and look at Columns. Do you have any unmapped statuses? If so the incomplete items could be hiding there. If unmapped status exist, you can temporarily expose on the board - create a new column and drag the unmapped statuses there. Go back to board and have a look.
use the following jql or similar - project = xxxx and sprint = yyyyy and status != DONE or whatever your done status is.

Tom_rgveig

Hi Jack,

I double-checked, but there are no unmapped statuses in the board. I also ran the query above, where status != Closed and I get zero issues.

I know we converted from one JIRA project to a new one as this sprint was being prepared (prior to activating the sprint, though) so I've been looking for other signs of difference - I cannot seem to find any, though.

Jack Brickey

aha....i think that might be the smoking gun...let's explore. What exactly do you mean about converting from one project to a new one? if you run this simple filter what do you see...

sprint = xxxx

anything there look out of place? any issues associated to a project that is not currently associated to your current sprint board? can you share your board filter?

Tom_rgveig

My project is among hundreds of projects, so if I do an issue search on sprint = "Sprint 4" alone, I will absolutely get back many projects' sprint 4. Is there a project-specific name I can use in the JQL?

My JQL has been: project = <project> AND Sprint = "Sprint 4" AND status != Closed

I've also tried without the status check.

Tom_rgveig

I found the problem. We have two JIRA projects linked together: one for Delivery and one for Test. There were five bugs, test cases, and other test artifacts that belong to the test JIRA, but are somehow linked to the Delivery project, that cause the sprint to remain open.

I'm following up with our JIRA administrators to see how to address the issue, as it seems to be an internal flaw, created by how the JIRA projects were linked together.

Jack Brickey

ah, ok then. Good sleuth work Tom!

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