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Why can't I migrate from Jira Server to Cloud?

Google Developer

Hey, I created copy my Server Confluence(4.25 Gb) and trying import it to Cloud. But when my project is unzipping I get this error - http://take.ms/iiIGs

Please Help me!

Accepted answers

All comments

Nic Brough -Adaptavist-

4.25 Gb might be too large for Cloud, but an "unknown error" does not tell us if it is the size or anything else!

You'll need to raise this with Atlassian support, as they can look at the logs to see what it is. Contact them at https://support.atlassian.com/contact