Certificate error while crearting application link from JIRA Service Desk to JIRA software

JIRA DNBCB

Hi Team, We have Jira software installed in a separate server and Service desk installed in a separate server. SSL is installed in the server 1 where jira-software is present and SSL is not installed in server 2 where service desk is present. Application link from Service desk to jira-software does not work as it gives a network error with the following error message. Your Jira-Software may be using a self-signed SSL certificate or a certificate that was issued by a certificate authority that isn't known locally. But the application link from JIRA-software to JIRA service desk is working fine. This is causing a show stopper for us as we need to create issue links. Your earliest response would be much appreciated. Thanks in advance!!!

Benjamin Horst

Hi,

"with the following error message"

You didn't add the message. Apart of that it would make your text more readable if you entered a linebreak or two.

A guess: most likely this is cause by not adding the certificate to the truststore of your Service desk. But that depends on the certificate you use. Is it self-signed or issued by an authority?