How to set resolution to a batch of issues?

Question

My workflow didnt have a post-function to set resolution, as a result more than 1000 tickets are closed without resolution set.

I tried to edit in batch but the field resolution does'nt appear when I choose EDIT TICKETS.

How I can set the resolution for those tickets?

Ivan Tovbin · Answer

You can do it by creating a temporary transition from your 'Closed' status right back to itself and then add a post function to that transition that sets a resolution. After that just trigger this transition through bulk edit.

Jack Brickey · Answer

The problem is likely that your workflow doesn’t allow editing of an issue in the Done status.  You can verify this by trying to edit a single issue via the view issue screen. If that is the issue there are other threads on How to work around this. Just search for ‘edit closed issue’ or similar.