Jira Service Desk Slack Notification

Question

Hi!
I'm testing few jira plugins to integrate service desk app with slack .
None of them could do simple things:

1) Personal notification (desirable from some bot/user, not slackbot) of any user (from ~hundred in our org) if he is reporter or watcher on issue events (status change, comments made, etc.).
2) Personal notification on user's approval required
3) Channel and personal notification on issue's SLA breach.
4) Link issue with slack message thread, not whole channel.

Got any ideas how to do that?
Thanks.

Susan Hauth _Jira Queen_ · Answer

Hi Everyone,

We now use "Automation for Jira" for all our slack notifications and it works great.  I recommend it highly if you're looking for a solution.

Shayan Memari_e3qeu7 · Answer

In the Jira service desk automations, there is a "SLA at risk" template. You can setup a Webhook to Slack but JSD doesn't allow changing the JSON fields in the request body which is really disappointed. If that was possible, we could use Slack's webhook properly to notify channels.

Martin Gregory · Answer

Putting the jira notifications in a thread seems so obvious, it's hard to understand why it is not supported.   It's as if whoever did the integration didn't understand one of the key benefits of slack...