tickets touched report

gerard handrick

Is it possible to get this kind of table  report to show how what tickets were worked on by a team and individuals not just what they opened or resolved but also tickets which may have passed through a department but were neither first touched or resolved by that department.  Something that shows all ticket activity by department

 

eg.  for last week ..

Department  Tickets Raised     Tickets Closed   Tickets Updated

Help Desk

Local Support

L3

Vasiliy Zverev

1. Try cross-table portlet for dasboard to get requared report structure

2. I assume that department is defined as membership into some group. Then you can use JQL filters like

   creator in membersOf("jira-users")

   This one return issues created by specified group.