Automation Rules, ServiceDesk

Németh László

Hi! 

I want to write an automatic email in HTML format. I need the HTML code that show the main task's name of a subtaks. I tried already the code {{issue.parent}} and it worked, but that was only a number code and I need the complete text of maintask. 

Danyal Iqbal

all java object are available in email templates (issue.description in velocity ). e.g to get issue description use something along the lines of :

#if ($issue.description)
    #set($textParagraph = $issue.htmlDescription)
    #rowWrapperNormal("#parse('templates/email/html/includes/patterns/text-paragraph.vm')", '', 'issue-description-container')
#end

To get description of parent issue $issue.parent.description