Migrate from Server to Cloud

Lukas Fellner

Hi there!

We thought about migrating from our local server with Jira, Jira Service Desk and Confluence to the cloud instance from Atlassian and I got a few questions about the migration process.

I read the FAQ article (this here: https://confluence.atlassian.com/jirakb/migrating-from-jira-server-to-jira-cloud-779160826.html) about migration from a local instance to the cloud but it does answer all my questions and I'm not sure who to ask about this things so I hope maybe someone in the community could help me and maybe has some experience in migrating to the cloud.

In the FAQ article it says you just export the data from your local system and import it to the cloud system, but does this also include the all the projects, issues, comments, attachments, users and user groups?
Is there a size limit when importing data? We got about 5000 issues, 23k comments and 10k attachments. I don't know if this is much or not ..

Also we're using Jira Service Desk with some plugins, is it possible to check somewhere if the plugin can be used in the cloud (e.g. Extension for JIRA Service Desk)?
And is it possible to import all the different categories and forms we created for the Service Desk?

Thanks and best regards,
Lukas

 

Hermance NDounga

Hey Lukas, 

I'm not an expert in this, but I think it's indeed too much. There is a storage limitation in the cloud that your file (the one for the export) would probably exceed. I don't exactly what would be the consequences if the imported file for the migration is too big, but maybe it would mean that you'd need to migrate small pieces by small pieces, and I don't think it would very handy. Same for Confluence (even probably worse...) 

For the add-ons, there is not like a table where you could easily check if it's available in cloud or not but for Extension for example, it's not available on cloud see the little switch "Server/Cloud" on the left side. Maybe you should contact support.atlassian.com before to start such a migration