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Draw.io "Error saving file"

Andrew Hickton

I am finding that I can no longer add or edit Draw.io diagrams from Confluence Cloud.

The error "Error saving file" is displayed in Draw.io when saving a diagram.

It is only today that I noticed this problem - a few days ago it was working fine.

Update 19 Feb 2018 19:30 UTC

Saving Draw.io diagrams to Confluence Cloud is now working again for me. This seems to have happened by itself as I did not do anything different to have it start working again.

Accepted answers

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legokim

same error to me

Eli_Doll

We too are experiencing this error

unknown

Sorry, yes, didn't see your posts. There was an error on Sunday evening that we got resolved shortly afterwards.

Eli_Doll

Thanks David. Yes, working now at our end.

Logan Ogston

Still getting this error

unknown

Can you describe full reproduction steps please?

Tim_7i2tz0

I'm getting it too, all of a sudden.

unknown

Can you describe full reproduction steps please, as well as the result?

Tim_7i2tz0

I can't really create it. I was able to edit and save drawings, then suddenly, i got the error saving. I can say that I moved a set of pages to a different Space. I have admin privs so I don't think that was involved. I moved the pages back to the original space and the error persisted. After a while, the error went away.

Darren Garner

This issue started occurring for me today. I've tried using chrome and firefox and even went so far as to reboot my machine. The error persists.

Anton Selikhov

I have such error right now,

Any quick fix possible ?

unknown

If you have the issue, it's not the issue the other posters are having. Please submit full reproduction steps and environment details to support@draw.io.

Anton Selikhov

Thanks, submitted.

However, I do not understand the meaning of your first phrase. My issue was the same as other posters had. What was wrong about posting it here?

unknown

I understand it looks the same, but the issue here was a specific problem that Confluence Cloud was having at the time of the first post. That problem doesn't exist now, so we need to investigate your details to work out what's going on in your case.

unknown

I have the error as well :-(

Can no longer save my file

unknown

Atlassian have filed an active incident.

황인기

I'm facing error still, but atlassian said it's resolved(https://confluence.status.atlassian.com/incidents/7qt4rwh2klw5).

is it working???

unknown

It's broke again, Atlassian have a new incident for it, https://confluence.status.atlassian.com/incidents/rqwqbrlt6llz

ob_kflu8i

Hi,

I face the same issue and the error only appears to me if I try to edit the diagram directly by pressing the "edit icon" on the left corner on the diagram when I'm on the page in the Confluence "View" mode.

But if I switch first to the Confluence "Edit" mode, then go to the diagram and click the edit button, then it works after clicking "Save&Exit" button in draw.io.

So in short:

Editing and saving the diagram only works if you first switch to the "Edit" mode first in Confluence.

I assume this is a bug? Or what do you think?

ShinKai Ma

Hi All,

I solved this issue by whitelisting draw.io in antivirus software (in my case, I use avast).

ob_kflu8i

Since few weeks I don't face this error anymore. I still use the same laptop with same setup, so not sure what fixed it finally . Maybe the plugin or Confluence had some updates...?

Primoz Majhen

This was the solution for me. 11/05/2021.

I was unable to export the diagram to an image or PDF. I'm very thankful for your comment because it saved me a lot of trouble.

Mohab Hany

Hello Support team,

The software was working fine on https://app.diagrams.net/ except now, when I try to save as PDF, I’m faced with an Error message (Error Saving File) and I don’t know how to save my project since then.

Please assist in solving this problem.

Appreciate your help!

Eric Beppler

In my case I was able to reproduce this error by attempting to insert a Draw.io diagram into a previously unpublished page. Publishing the page, entering the editor, and re-attempting the insert resolved the issue. Hopefully this helps someone!

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