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email for Time SLA Overdue

Marzi Goodarzian

I want before time Sla in issue be Overdue, Send the email to the ASSIGNEE in order to be reminded.

project is not Servise Desk!

is it possible?
If so, how can it be?...

thanks.

Marzi

Comments

Ivan Tovbin

SLA is a feature of Jira Service Desk and thus can only be configured in a 'service desk' type projects.

As for notifications you can either use built-in JSD automation to add a comment to the issue (which can trigger a notification) when remaining SLA time is less than 30 minutes OR use Automation for Jira to create a scheduled rule which will send an email to the assignee if the issue matches this JQL for example:

"Response time" <= remaining(10m)

Marzi Goodarzian

Hi @Ivan Tovbin

I use "SLA CONFIGURATION" from ENHANCER PLUGIN FOR JIRA for my "business" type project.

Ivan Tovbin

Ah, I see. You didn't mention you meant a 3rd party plugin in your question, so I naturally assumed that we're talking about JSD SLA feature here.

Regardless, even though I'm not familliar with 'Enhance for Jira' plugin my guess is that it still stores SLA data in an 'SLA indicator' custom field, which means that you can try to run a JQL search using that field. And thus you can use it in combination with Automation for Jira to create a rule that will send a custom email to issue assignee if the value of that field goes beyond a certain value.