JIRA Server (v7.1.9) failed to start after server patching and reboot

Question

Each month our server fleet undergoes security patching and subsequent reboots.

Unfortunately, every month Jira Server (v7.1.9) fails to restart and we have to restart atlassianjira service to get Jira back up and running.

While we have investigated, perhaps poorly, no fix/answer has worked.

Is there anyone out there that has experienced this issue and resolved successfully?

Danyal Iqbal · Answer

Search for "exception" in the logs and paste any stack trace here.

You need start 2 services (Jira and tomcat) for jira to startup properly. Make sure that both services are configured to start up automatically. You might not have configured the Tomcat service to start up automatically.

Check the user accounts running the service. How do you start jira after failed startup? Do you execute start.bat jira as admin or net start jira??

As a last resort you can remove the jira service with service.bat remove jira and run service.bat install jira to install jira as a service again. Run

tomcat8 //US//JIRA --Startup auto

to start tomcat automatically.

Nathan Thomas_26ddnb · Answer

The service is set to auto start but does not after the server is windows patched an rebooted.  The server was patched over the weekend and we experienced the same issue.  We have the logs, how can we share them with you?

Danyal Iqbal · Answer

Unfortunately, every month Jira Server (v7.1.9) fails to restart and we have to restart atlassianjira service to get Jira back up and running.

Please provide more details.

What do you mean by this? Does it fail with an error message? What do the logs show? How do you restart the service?etc.