Service desk customers role permission scheme error

Question

So why the heck am i getting this error? I set up the permissions the way i want them and it keeps prompting me to "upgrade permissions". However this simply breaks the site for customers.

how do i suppress this message, so other admins dont accidentally click "upgrade permissions" and break things.

As far as i can understand from this article, ( https://confluence.atlassian.com/jirakb/resolving-permission-scheme-errors-838416389.html ) this is the "recommended configuration" if you are using "public" users. I have no such requirement, all my users will be created and administrated accounts from active directory.

If you don't fix this error, then administrators won't be able to add customers to the project, public signup will e disabled, and service desks will be restricted to customers who are added to the project.

well great! thats what i want. don't tell me i am in error stupid website!

JiraYo · Answer

OH nevermind it does work.. i was just using a wrong link from before i made the permissions change. the test user can create issues fine and comment on them fine

JiraYo · Answer

Ok i guess i am missing something here that is permissions related. you are correct, i do not want the customer "portal" users to be able to view all issues. We talked about this and we only want them to see their own issues. Fine.

however there is no "role" i can select by the name of "customer portal access". So i assume service desk customers is correct, however then no SSO user can log in or view issues. I suppose thats a problem with SSO, however if i configure the permissions as i have above (in my initial post), then all SSO users can log in fine and view issues fine.

So i am missing something here. There has to be a middle ground, where "customer portal access" that i see referred to everywhere can be implemented correctly, to let the customer see only their own issues and comment on them. Not no issues, and not all issues. a middle ground.

oh and as per this:

https://confluence.atlassian.com/servicedeskcloud/set-up-customer-permissions-732528940.html

i have set the customer permissions correctly. Must be a problem with SSO right?

JiraYo · Answer

i believe i am licensed for unlimited users, however there is no "license info" that i can see by following this guide.

https://confluence.atlassian.com/display/CUST/Viewing+and+Updating+Your+Product+Licenses+Details

i am not sure how to see the license info to confirm, but i dont think users being licensed is an issue for me. Do you still maintain that it is misconfigured? i obviously want all users in my user database to be able to create issues....