user not on issue getting notification emails

Question

Hi,

We are running JIRA 7.1.4 and a user that is not associated with an issue is getting notification e-mails when the issue is updated.  This seems to only happen for one user, on several issues but not all of them. The user is not a watcher, the assignee, the creator, or the reporter on these issues – they are not in the history of the issue, and they have not been mentioned in the comments either.

Does anyone have any idea where I should start looking into this?

Thanks,

Shaun

Shaun Johnston · Answer

Ok, that was my next step.  Thanks for the tip about re-indexing, I will do that now.

Joe Pitt · Answer

I'd say it is time to open a ticket with Atlassian. It wouldn't hurt to perform a re-index so you can tell them you did.

Shaun Johnston · Answer

Thanks Joe and Nic for your answers.

There are only two people associated with this issue, I checked their profiles and they are not using the other user's e-mail address.

Also, we are using the default notification scheme, so all changes to the issue only get sent to: All Watchers, Current Assignee, and Reporter – which the user is not part of any of those groups.

And, both people associated with this issue are using their own e-mail address, not a group e-mail account.