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Unable to start JIRA

Daniel Darnbrough

Hello,

We have had to restore Jira from recovery after corruption, all files were successfully restored apart from files residing in - application-data/plugins/.osgi-plugins/felix/ and application-data/export/

Should we cut our losses and assume all data is lost, or is there a chance that Jira can start without these files?

Thanks

Accepted answers

Fazila Ashraf

Hi Daniel

application-data/plugins/.osgi-plugins/felix/ => will rebuild on startup of JIRA
application-data/export/ => Will have the auto xml exports of JIRA.

If you do not need the old xml exports any more then you can just move on..

JIRA can start with out these files

Thanks and regards,

Fazila

All comments

Fazila Ashraf

Hi Daniel

application-data/plugins/.osgi-plugins/felix/ => will rebuild on startup of JIRA
application-data/export/ => Will have the auto xml exports of JIRA.

If you do not need the old xml exports any more then you can just move on..

JIRA can start with out these files

Thanks and regards,

Fazila

Daniel Darnbrough

Hi Fazila,

Ok this is positive. Jira currently fails to start, which log should i be looking in and what should i be looking for?

Currently the web page says:

An unexpected error has occurred during startup: we couldn't start Jira

Thanks

Dan

Fazila Ashraf

Look for /application-data/log/atlassian-jira.log for the errors.

That should hint you on what you should check further

Daniel Darnbrough

And in Linux this would be Catalina.out?

if so we see the first errors when initialising the plugins:

Error creating bean with name 'statisticsCollectionService': Invocation of init method failed; nested exception is com.atlassian.scheduler.SchedulerServiceException: Unable to either create or replace clustered job: ImmutableClusteredJob[jobId=analytics-collection,jobRunnerKey=com.atlassian.plugins.authentication.impl.analytics.StatisticsCollectionService,schedule=Schedule[type=CRON_EXPRESSION,cronScheduleInfo=CronScheduleInfo[cronExpression='0 0 23 * * ?',timeZone=null]],nextRunTime=Tue Feb 13 23:00:00 GMT 2018,version=1,rawParameters=(null)]