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Trying to create a webhook which is updated whenever a label is added to an issue - HELP plz

Christopher Krause

Does anyone know if its possible to trigger a webhook when a label is added to an issue?

I want a slack channel to be notified whenever "XYZ" label is added to an issue
it works now on creation, but not for editing the issue. In other words if I create an issue with "XYZ" it triggers, but if I edit an issue without "XYZ" and then add it, there is no notification.

hrm... now that i think of its probably due to the order of operations.. in other words the webhook is filtering for the query "has label XYZ"

Before you edit the issue to have the label, it wouldn't be in the query, thus its not hitting the webhook, maybe can only be solved by a post-function? Not sure what post-function would do?

Accepted answers

All comments

Kyle Moseley

EDIT:

Changing my answer because I see that webhooks now allow for JQL filtering.

https://developer.atlassian.com/server/jira/platform/webhooks/

I would check the 'Issue Updated' event option then add a JQL limiting for the specific label you need.

Christopher Krause

Kyle Moseley

I see your screenshot. Did it work?

Christopher Krause

Did not

rjbrown1

We were able to get this to work using a fairly simple script listener.

The Jira Server Alerts plugin for Slack which our team is using does not seem to process "issue updated" events.

Fortunately, with ScriptRunner there is a work around.

Go into Add-Ons > Script Listeners and create a new one of type "Fires an event when condition is true".

Specify your Project and choose "Issue Updated" for the first Events section.

For the script, use the following:

Set issueLabels = issue.getLabels();
if (issueLabels && !issue.assignee){
 return true;
} else {return false;}

You can remove !issue.assignee if you don't care about whether the issue has been assigned to a user.

For the final Event type, choose "Issue Created". Save the script.

Your webhook itself will be where you specify which label to filter by, and when a label is added to a ticket, a new issue notification will appear in Slack.

Daniel Floyd

Hello, I dont see Script Listener in the Addons or Market Place. There is one called Script Runner? Can you send me link if that is not the one you are referring to.

Thanks

Erik Saline

Script Runner is the plugin name, Script Listener is a function within the Script Runner plugin. https://scriptrunner.adaptavist.com/latest/jira/listeners.html

P.S. Script Runner is awesome!

Lee Cash_bhseci

Hey Ryan,

I'm interested in your comment: "The Jira Server Alerts plugin for Slack which our team is using does not seem to process "issue updated" events."

I've been playing around with Slack and JIRA Server Alerts and I can quite easily get it to fire a notification to Slack when the Issue Created event is true. Changing it to Issue Updated and I get absolutely nothing.

I guess this is what you are referring to?

Unlikes Daniel I don't care about labels; I just want the notification to fire when there is ANY notification. Have you any suggestions as to how I can achieve this using ScriptRunner and Script Listeners. I have to admit that this is an area I have no experience in.

Thanks in advance,

Lee

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