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SMTP Connection Timeout?

David Cheong_rgsysl

I'm setting up the Jira Software using the docker and everything work just fine until I try to configure the SMTP mail server. I check on my configuration detail is correct but still having the error of

Unfortunately no connection was possible. Review the errors below and rectify:

SocketTimeoutException: Read timed out

Accepted answers

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Thomas Deiler_db00h3

Dear @David Cheong,

have tried to manually connect to the mail server from the Jira software server? Is it at all available?

So long

Thomas

Danyal Iqbal

Jira can'T communicate with the SMTP mail server.

I check on my configuration detail is correct.... i dont think so

Check theconfiguration again, consider proxies/basic networking stuff/etc.

Thomas Deiler_db00h3

Again, log on the Jira server and try a

telnet <mailserver> <port>

I it reachable? Also a timeout?

So long

Thomas

David Cheong_rgsysl

I using the docker images which i found at https://hub.docker.com/r/cptactionhank/atlassian-jira/

When I try to access into the docker, it's only using the deamon user, where I can't telnet or do any root access task. Is that something miss configuration on the docker image it self?

Thomas Deiler_db00h3

Dear @David Cheong,

if you want to find the reason, you have to login via SSH on your Jira server. There you can do the telnet. Eventually, the route is blocked from this host. But you have to check it out, before you you continue.

So long

Thomas

David Cheong_rgsysl

I not able to install the telnet command in the Docker container

Vickey Palzor Lepcha

@David Cheong

Your docker container network and your mail server network - they should be able to able to reach each other.

Here it looks like a network issue - your container network and mail server network have restrictions and cannot communicate , check that.

Vickey Palzor Lepcha

I would suggest - build another container with SMTP Server, connect jira container and smtp container under a network.

use the same mail configuration and check if smtp and jira containers talk to each other.

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