Short URL to customer's portal for customers, who also have access inside JIRA (a different project)

Katya Godneva

Hello,

Here is my thing, I have several projects running on the same JIRA SD instance: all of them were support services for external customers, with our teams working on them as agents.

Now we've started our internal project , and our employees now act as jira SD customers (have access only to the customers portal).

But to access the customers portal via URL, our employees need to use a long URL:

that looks like

https://my-company.jira.ru/servicedesk/customer/portal/32 and leads diracltly to that portal. 

Because when they enter short URL my-company.jira.ru they access all of the projects where they act as agents  (but not our internal support project , where they have access only as customers, to the custormer portal, not inside the project).

I want tо create for them a short and nice URL to access the portal, not this

Is there a way to do it? Can anybody recommend smth?

Looking forward to answers, thanks in advance.

Glauco

Hi there,

I'm afraid that it's not possible for Cloud application,  there's a feature request for it:
Create ability to customize the Customer Portal URL in JIRA ServiceDesk

As a workaround, you can use a Reverse Proxy or URL redirect service external from JIRA.

Another option that might be helpful is to use the Service Desk widget:

Get requests from an embeddable widget

The service desk widget is like a mini-portal that you can embed on web pages. Customers can send you requests from anywhere; no login required. Each project has one widget that you can embed on as many pages as you like. 

Kind regards,
Glauco Guimarães