Assignee not receiving email notifications when Help Desk ticket is submitted

Hunter Trahan

In Request Types, I have added the field Assignee to our request, and added the preset value to one of our users.

Looking on the Notifications tab, I have it set to send a notification to the Reporter and the Current Assignee whenever an Issue is created. 

When a ticket is created, my user is being assigned the to the issue, but is not receiving an email notification. The Reporter is receiving the email notification.

One thing to note: My assignee has the Outlook for JIRA plugin installed. I don't think this is interfering with the notification but I think it is important to add in case there's something I don't know. We have checked her plugin settings and it's set to show all notifications.

Any help will be greatly appreciated!

Brittany Wispell

Hi @Hunter Trahan

First I would look at their personal notification settings. Second I'd ask them to look in their junk mail or make sure they don't have a filter to filter Jira notifications out.