An error was encountered while updating the UPM. See the logs for more details.

Question

Hi,

I just installed JIRA. Tried to search for an addon. Nothing is shown.

Tried manage existing adons. Shows an option to update the UPM.

Clicked on update, shows the following error:

An error was encountered while updating the UPM. See the logs for more details.

Downloaded the UPM and uploaded it. Same error message.

Please advise.

Brett Jenkins · Answer

Another reason that causes this is by not using the right URL to update the UPM.

E.G if we use the shortname instead of the FQDN it will throw an error updating the UPM

unknown · Answer

follow Update "UPM by file replacement"

https://confluence.atlassian.com/upm/updating-the-universal-plugin-manager-273875702.html

I find multiple atlassian-universal-plugin-manager-plugin.jar files.

1. Shutdown Jira service

2. delete old atlassian-universal-plugin-manager-plugin.jar files

3. copy new one  from https://marketplace.atlassian.com/apps/23915/atlassian-universal-plugin-manager?hosting=server&tab=overview

4. rebooted server.

unknown · Answer

have same problem and only think what happen in log file during update is

2019-02-11T20:44:33.087-0700: 18014.963: [GC (Allocation Failure) [PSYoungGen: 247776K->11983K(243712K)] 577671K->342934K(768000K), 0.0191193 secs] [Times: user=0.07 sys=0.00, real=0.02 secs]
2019-02-11T20:44:45.536-0700: 18027.412: [GC (Allocation Failure) [PSYoungGen: 241359K->14897K(244736K)] 572310K->345856K(769024K), 0.0158790 secs] [Times: user=0.07 sys=0.00, real=0.01 secs]
2019-02-11T20:44:56.298-0700: 18038.174: [GC (Allocation Failure) [PSYoungGen: 244273K->14494K(239616K)] 575232K->345461K(763904K), 0.0143811 secs] [Times: user=0.07 sys=0.00, real=0.01 secs]
2019-02-11T20:48:05.576-0700: 18227.453: [GC (Allocation Failure) [PSYoungGen: 236702K->11298K(242176K)] 567669K->342272K(766464K), 0.0308533 secs] [Times: user=0.13 sys=0.00, real=0.03 secs]