Resolution date & status is not visible, as story was directly moved from under development to Close

Question

The developer moved the story from under development to closed status directly, so there is no resolution date and no status of resolution. So can any one help me on this, as this story is closed but as we are tracking it in EazyBI. Due to unresolved status and missing resolution date i ma not able to track it on EazyBI. Is there any way to fix this issue, so that i can have resolved status and resolution date.

Sumant Singh · Answer

thanks a lot Charlie for your suggestions.

Leo Diaz - Deiser · Answer

Hi @Sumant Singh

You need to update the Resolution field. Check next link https://confluence.atlassian.com/jirakb/how-to-edit-the-resolution-of-an-issue-313467778.html to know how to edit the Resolution Field. After that, you need to change the workflow because is necessary to include the resolution field in a screen before closing or in a post-function.

I hope to help you!

Leo

Charlie Misonne · Answer

Fist of all you should make sure the workflow transition from "under dvelopment" to "closed" adds a resolution value in a post function automatically or you can ask for it in a transition screen.

In order to fix this particuar case you have several options:

* reopen the issue and go through the steps again in order to have a resolution
* add a temporary transition from closed to closed where you set a resolution value in the transition. You can remove the transition afterwards
* If you have scriptrunner: there's a built-in script called "Bulk fix resolutions" made for this. If I remember correctly this will not set a value for the resolution date, only the actual resolution.
* Fix it in the database yourself (If you're not on Cloud)