Why does the page tree keep loading in the knowledge base article?

Question

I am using the following:

Confluence Cloud

JIRA Service Desk Cloud

Th problem is the page tree macro works perfectly fine in the Confluence page but keeps loading in the knowledge base article when it is viewed via the customer portal.

Confluence page view

Customer portal - Knowledge base view

Robert O'Regan · Answer

Same here. We are trying to use the Knowledgebase for our docs and the navigation is a bit of a nightmare. We get the infinite load but also the way it opens pages is a bit annoying. Every page opens in a new tab

Mian Siew · Answer

Hi Denis,

No, I don't have a solution. It's a known bug (https://jira.atlassian.com/browse/JSDCLOUD-5936) and still not resolved.

Denis Granghon · Answer

Hi ! Did you fix it ? I have the same problem..