nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to use "select list conversion" with Script Runner Behaviour in Service Desk

Yves Martin

Hello

I have successfully applied Script Runner select list conversion to text custom fields in JIRA and try to add same behaviour when field is available at Service Desk request creation from customer portal.

First, is "select list conversion" available in Customer Portal ? and if so, may you please provide a specific example how to get it work.

For information, my versions: JIRA 7.7.1, ServiceDesk 3.10.1 and Adaptavist Script Runner 5.3.1

The initialiser I use and works well in JIRA screens. In JIRA ServiceDesk, select list is empty and typing has no effect:

getFieldByName("Substitute Manager").convertToSingleSelect([
    ajaxOptions: [
        url : getBaseUrl() + "/rest/scriptrunner/latest/custom/substituteManager",
        query: true,
        formatResponse: "general"
    ]
])

Thank you in advance for your help

Yves

Accepted answers

All comments

Yves Martin

According to web console, it looks like jQuery loading may be lacking:

https://productsupport.adaptavist.com/browse/SRJIRA-2667

Have you got any idea how to work-around this failure ?

Yves Martin

As a work-around, I have replaced "select list conversion" by Customer Portal field value validation against database thanks to "Behaviours"...

Lulzim Bulica

Hello, i am facing the same problem, the conversion is not accomplished in the Customer Portal, did you find a solution?
Thank you

Yves Martin

As a work-around, I have replaced "select list conversion" by text field value validation thanks to Behaviours which connects directly to database (so rest service is no longer used).

Behaviour scripts provide available options for each field with setDescription (if list is short) and reports validation error with setError (and clearError)

To notice, there is a drawback to get behaviour scripts to run properly: it is required that customer users have "Browse Project" permission !

Hope this helps

Shruti Chauhan

Hi @Yves Martin ,

I am trying to apply Script Runner select list conversion to select box custom fields in JIRA using below steps -

Added behaviour and add below script in initializer -

getFieldByName("selectTecId").convertToSingleSelect([ //selectTecId is the id of combobox
ajaxOptions: [
url : getBaseUrl() + "/rest/scriptrunner-jira/latest/issue/picker",
query: true,

data: [
currentJql : "project = TIM ORDER BY key ASC", // TIM is the key of project.
label : "Pick high priority issue in Support project",
showSubTasks: false,
],
formatResponse: "issue"
],

])

but I am unable to apply it successfully as I have no idea how 'selectTecId' recognize by behaviour.

I am trying to achieve below -
Added custom button in Jira using Scriptrunner.
On button click, a pop-up will appear and need to add a autoselect pop-up list.
For this, I need to add behaviour but stuck with the above problem.

Could you please help me with this.

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