What is the minimum version of JIRA required for the current self-hosted version of JIRA Service Desk ?
Are additional licenses required to hook one into the other ?
Thanks,
Barry O'Neill
Instantel
Hi Barry,
For the latest version of JIRA Service Desk (3.10.1) you will need JIRA 7.7 per the JIRA applications compatibility matrix and the JIRA Service Desk 3.10.x upgrade notes:
Upgrade notes Priority schemes (UI changes) We've made significant changes to how priorities are managed in JIRA. Currently, your JIRA Service Desk projects are using a global list of priorities. After the upgrade, all these priorities will be moved to the default priority scheme, which works in the same way. Moreover, you can create new priority schemes and make use of them in JIRA Service Desk projects. Account verification emails Currently, for organizations running email-based service desks, account verification emails are sent out to customers when requests are raised by email. After the upgrade, project administrators can now disable these account verification emails. Upgrade procedure Note: Upgrade to a test environment first. Test your upgrades in your test environment before rolling them into production. If you're already running a version of JIRA, please follow these instructions to upgrade to the latest version: Before you upgrade, we strongly recommend that you back up your installation directory, home directory, and database. Read the release notes and upgrade guides for all releases between your version and the latest version. Download the latest version of JIRA Service Desk. Follow the instructions in the Upgrade Guide. Upgrading from earlier versions?
Upgrade notes
We've made significant changes to how priorities are managed in JIRA. Currently, your JIRA Service Desk projects are using a global list of priorities. After the upgrade, all these priorities will be moved to the default priority scheme, which works in the same way. Moreover, you can create new priority schemes and make use of them in JIRA Service Desk projects.
Account verification emails
Currently, for organizations running email-based service desks, account verification emails are sent out to customers when requests are raised by email. After the upgrade, project administrators can now disable these account verification emails.
Upgrade procedure
Note: Upgrade to a test environment first. Test your upgrades in your test environment before rolling them into production.
If you're already running a version of JIRA, please follow these instructions to upgrade to the latest version:
Upgrading from earlier versions?
7.0, or laterTake a look at the upgrade matrix. It lists known issues you should be aware of when upgrading between multiple versions.
Earlier than 7.0Consult the Migration hub. The JIRA 7.0 release introduced significant changes. You must first upgrade to JIRA 7.0 before upgrading to later versions.
Hopefully that helps!
Cheers,
Branden
We're on JIRA 6.2.7
...so I guess there would be a few hoops to jump through to get it compliant with a new install of Service Desk.
Yup. Upgrade it to 6.4, then 7.0, then 7.7.
Does the database get "massaged" with each upgrade ? Just wondering if you could take JIRA 7.7 on a new machine and plop in the database from our old 6.4 box
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