This question is in reference to Atlassian Documentation: JIRA Service Desk 3.0.x release notes
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It already supports it
Will it be possible to send attachments to customer by using the Public comments?
Is it possible set restricions on what is sent to customers?
Yep, since version 1 - See https://confluence.atlassian.com/servicedesk023/setting-up-the-email-channel-733938689.html
Set restrictions - yes (but requires some development skills), Send attachments - no (you may use an add-on to achieve it)
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