One of the employees sends email to helpdesk@dadadada.com
Problem 1. She uses only 3 subject lines for all the issues (+200 issues and all of them have the same subject text.
Problem 2. She sometimes duplicates the same issue after a few hours in a different email and again uses the 3 special subject lines so issue 1 gets registered with subject line "A" and after few hours the same issue 1 gets registered with subject line "B" and a day later, the same issue is reported with Subject line "C".
Does anybody have a miracle or a magic pill?
Thank You very much even just for looking at the situation.
Kind Regards.
