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Unable to change the Workflow name

Warren_mz9b4z

Today I am unable to change the name of any workflow. I have Jira System Admin privileges on our cloud system and have changed the Workflow names previously. Now, when I edit a Workflow, I see this :

Clicking on the pencil icon allows me to edit the Description only. Clicking on the Workflow name does nothing and there seems to be no way to change the name.

I generally use the new UI, but switched back to the old and had the same issue. Another Jira Admin in our company also sees the issue. Any ideas?

Accepted answers

Ignacio Pulgar

As stated here:

"Limitations when editing an active workflow

Please note that the following limitations apply when editing an active workflow (i.e. a draft workflow):

It is not possible to edit the workflow name (only the description) if a workflow is active."

There's also a feature request for enabling this capability:

https://jira.atlassian.com/browse/JRASERVER-19813

The workaround is copying the workflow, editing its name while it is inactive, and substituting the old workflow with the new one in the workflow scheme(s).

All comments

Thomas Deiler_db00h3

Dear @Warren,

I assume that you (as a Community Champion) already checked the standard things. And also you have nothing changed as an admin nor there is an other admin, who changed anything.

Then there will be only left one thing: Jira Cloud itself, that is changing continuously.

So long

Thomas

Warren_mz9b4z

Hi @Thomas Deiler

That's correct, nothing has changed from our side

Thanks

Warren

Ignacio Pulgar

As stated here:

"Limitations when editing an active workflow

Please note that the following limitations apply when editing an active workflow (i.e. a draft workflow):

It is not possible to edit the workflow name (only the description) if a workflow is active."

There's also a feature request for enabling this capability:

https://jira.atlassian.com/browse/JRASERVER-19813

The workaround is copying the workflow, editing its name while it is inactive, and substituting the old workflow with the new one in the workflow scheme(s).

Warren_mz9b4z

Thanks @Ignacio Pulgar, that's it! I made a copy, then stupidly tried to edit the active one.

Thomas Deiler_db00h3

@Warren, you wrote

Today I am unable to change the name of any workflow.

this suggested, that it had worked the day before with the same settings. But the settings changed - the workflow got active!

So long

Thomas

unknown

There's a minor detail regarding the statement, "The workaround is copying the workflow, editing its name while it is inactive, and substituting the old workflow with the new one in the workflow scheme(s)." It's a little more complicated than that....

Make copy of existing for Jira item ("Workflow", for example) and name it "Workflow COPY".
Make change to copy in order to fix something or make some other change to it, per request - so the change can be tested.

TESTED "Workflow COPY" is verified/validated.

Open parent workflow scheme and choose “Workflow COPY” as the current workflow to use in that workflow scheme, replacing the original workflow.
- We don’t want “COPY” as part of the name of the current workflow, but Jira won’t allow you to have workflows with exactly the same name.
  - To address this, while the ORIGINAL Workflow is INACTIVE, change its name to "Workflow OLD".
  - Make ANOTHER COPY of the (now current) "Workflow COPY" and name THAT to simply "Workflow".
Open parent workflow scheme and choose “Workflow” as the current workflow to use in that workflow scheme, replacing the current workflow named “Workflow COPY”.

Suggest this as the convention for naming and re-naming the COPY so that when it replaces the existing, its name is the original name again. This allows any changes to workflows to be transparent to those who have to choose workflow schemes and workflows for new projects. They don't have to guess which is the latest version. (Never use anything named "COPY", assuming that only exists for testing purposes.)

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