Unable to attach xml files to JIRA ticket.. any ideas on why this is happening?

Question

I am trying to attach a xml file to my JIRA ticket. I have all the right permissions, I can import other files, drag and drop etc just isn't allowing xml files.

Anyone have any ideas on what this could be? I had been told it could be an issue with the proxy..?

Thanks!

Nic Brough -Adaptavist- · Answer

You'll need to read the log file for more detail.  Note a date and time for when you try a failed upload and then read <jira-home>/logs/atlassian-jira.log

Amanda Hollidge · Answer

We have tried to upload a 686kb xml file and it is failing. But the attachment size setting is 10MB.

Amanda Hollidge · Answer

Thank you for your response, Thomas. Hopefully it is a nice easy fix! I am just waiting to find out what proxy we use.. I just handle JIRA/Confluence.

Thanks.

Amanda