Create new page dialog hangs indefinetly before content/templates are displayed

Question

I have a problem very well described by this post https://confluence.atlassian.com/confkb/creating-a-page-in-firefox-causes-the-create-dialog-to-wait-indefinitely-790791437.html , except that it happens both in Firefox and Chrome, and that we are using the cloud version of confluence.

We have the same issue on several computers, several different instances of confluence cloud. I have only tested on Windows 10. It has been like this for several weeks at least and it is quite frustrating.

When it happens I can hit ESC key to close the dialogue, and the second time the dialogue box loads with content immediately.

Does anyone recognize this, and, if so, have a resolution?

Evan Favermann Eisert · Answer

I also am having this issue. Is there a ticket I can add comments to?

thais · Answer

Hi, Anders,

I could not replicate the behaviour you're experiencing on our test instance using Chrome and Firefox.

In order to do a more in depth troubleshoot, I will kindly ask you to raise a ticket with us at the Support: https://support.atlassian.com/contact/#/

Thanks!