Is it safe to remove all automated users after migration

nigelb14

We're in the process of migration from jira cloud to jira server and it seems that after running a system restore, a whole bunch of users have appeared and have caused our user limit for our current license to be exceeded.  From the names, most of them appear to be related to some of the plugins we had installed.

My question is, is it safe to remove all the users that are not authentic users?  Basically, all non-human users.

Thanks.

Andy Heinzer

The platforms work a bit differently when it comes to plugins.   I know that all Atlassian Cloud accounts will have at least one user account that is used on the Cloud platform in regards to plugins.  But it sounds like you might have a lot of different user accounts, which is possible depending on what plugins you were using in Cloud.

I believe you should be able to deactivate those user accounts once you are on the Server platform.   We would recommend against deleting user accounts in Jira, because it tends to cause more problems from a historical data point of view.   But to mark an account as "Inactive" will remove them from all licensing seats and prevent that account from being able to login.  

That said, it might be possible some plugins on server might need a user account to work correctly.   I don't know of any such server plugins that do this personally, but I suppose it might be possible.   So while yes, I believe it's safe to deactivate those users, it's probably worth testing your server plugins to make sure they are working correctly after this migration (should the vendor also have a server version of the same plugin).