Add particpant in created ticket depending on the description

Question

Hi Support,

I had a look on this KB : https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

My need is to automatically add requester participants in a ticket depending on some keywords in the summary and description ?

Do you know if this is possible ?

Thank you

Jamel

Andy Heinzer · Accepted Answer

Hi Jamel,

I do not believe that Jira Service Desk's built in automation is able to add requested participants at this time.  There is an open feature request for this in

https://jira.atlassian.com/browse/JSDSERVER-2386

and

https://jira.atlassian.com/browse/JSDCLOUD-2386

That said, that feature request does list a few different alternatives in the comments.  One of which seems to use the scriptrunner plugin for Jira as explained in https://confluence.atlassian.com/jirakb/how-to-automatically-add-request-participants-when-creating-an-issue-777026955.html

I hope this helps.

Andy