JIRA Service Desk: Is it possible to dispatch emails from JIRA with priorities allocation?

Question

Dear Atlassian Team,

Is it possible to dispatch emails from JIRA Service Desk with priorities allocation?

Sincerely,

Mel

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mos_b6tzzn · Answer

Thanks for your quick reply.

Yes, we would like to send it manually via the 1.png.

Is it not possible to add a custom field with priority selection similar to the Outlook Function?

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Best regards,

Melanie

Gerry Tan · Answer

What does it mean? Can you share some examples?