Hi,
users/agents are unable to find the tickets when they provide the numbers/text in the search box? I have a custom field with values in it.I want to search a ticket by that value of a custom field. Can anybody help
Thanks
@Shaan, it is possible, that the custom field was not set to be indexed when created?
Goto the custom field page and click on edit of your specific custom field. Then there is a select list named 'Search Template'. If it is 'None' the field is never searched.
Dear @Shaan,
was my answer good enough to be accepted?
Many thanks
Thomas
I tried using your steps but not sure that worked. To my knowledge it is the type of field which we are using
was it "None" or not?
So long
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