Confluence access for service portal users

Ole Jakob Tønsberg Ryther

We using  Jira Service desk for our customers to report issues and confluence for user guides for our system. The user guide is open for anyone to see without any log in.  This works fine, except for the service desk portal user. If they are logged in (as many of our customers are all the time), they are denied access to the Confluence spaces with the userguide. Looks like there is an access level below Anonymous?

How can I work around this rather silly thing?

Shannon S

Hi there,

It's true that when you're logged in as a Jira Service Desk user, then you're no longer considered Anonymous, and then won't have access via this permission. 

There is a feature request you can track to allow such access:

• CONFSERVER-30161

There are 2 possible solutions listed on the bug that you can have a look at and consider for your instance:

Suggested Solution for non-Service Desk customers

We cannot allow authenticated but unlicensed users to edit anonymously accessible content, since that would mean that admins would only have to enable anonymous access to have the equivalent of an unlimited user license.
Instead, we should allow authenticated but unlicensed users to get read-only access to confluence content with anonymous permissions.

Such users will still be locked out from parts of the application that require a licensed user, including viewing user profiles, people directories, etc, unless anonymous has been granted permission to view user profiles.

Solution for JIRA Service Desk customers

Link JIRA Service Desk project to Confluence space to allow customers to have access to knowledge base in Project Settings -> Knowledge Base.

Please review that and do let me know if you have any questions.

Regards,

Shannon