Service Desk - Customer Opt Out or In Notifications via REST API or Manual Creation

Jon Chau

In JIRA Service Desk, customers have the ability to opt out of notifications by going to the Issue from the portal and clicking "Don't Notify Me".  They also can opt back in by toggling the setting.  I was wondering if it's possible to control this toggle from the REST API?  I couldn't find anything for this, except that the notification API is only exposed for plugin developers?

https://jira.atlassian.com/browse/JSDSERVER-5267

I was also wondering if it would be possible to control this setting when an Agent is creating the issue on behalf of a reporter?  We'd only want to do this for certain individuals on a case by case basis.

Is this a feature I'd have to request? 

Andy Heinzer

That feature request is slightly different than what I think you are referring to.  That specific feature was actually implemented in Jira Service Desk 3.7.0.  However from what I can see this only applies to the JAVA API, not the REST API.   The Java API specific to service desk has a separate reference guide in https://docs.atlassian.com/jira-servicedesk/3.9.1/ that might be helpful.  That API would require you to create your own custom java code in order to utilize that API (as plugin developers would typically do).

Whereas the REST API does not appear to have this specific option.

Instead I think that the existing feature request of https://jira.atlassian.com/browse/JSDSERVER-4583 is more in line with what I think you are wanting to do in regards to Jira Service Desk.   That specific function does not explicitly refer to the API ability to do this, it certainly seems like this was not possible at all (Java API or otherwise) in previous versions.  So in this case, I think that existing feature request is better suited for what I think you want to be able to do.