I have created CC multi user field and gave
Global Permission Browse users and groups to everyone .But still end users cannot select any users in their portaland giving me following error.
related to error "Please provide a valid value for field" (this error fire even valid email is given
https://confluence.atlassian.com/jirakb/how-to-create-and-configure-cc-participant-field-in-jira-779175047.html
how can i avoid this
In Service desk projects there's already a field for this - 'Request Participants'. The ability of other users to share their requests with other people by adding them to this field is governed by customer permissions on a per project basis.
More info on customer permissions and request participants can be found here and here.
The KB you are referring to relates to Jira Software, not JSD.
is this possible to configure for end clients too?
Yes. If you give your customers sufficient permissions, they can share their requests with other users on their own.
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