Create a KB article in Jira added to a specific space in Confluence

Ioana Curta

Hello,

 

Can you configure JIRA Service Desk so that, when creating a KB article, based on a query raised in Jira, this will go to a specific page of a specific space in Confluence - this KB article will be created as a child page to a specific page in Confluence?

 

Thank you!

Ioana

Lisa Forstberg

The article will appear on the same knowledgebase as you set up in the Settings of the Servicedesk. I have also the same need - where we want to catch a "draft KB article" on a different space (hidden from the customer) and a ServiceDesk Team Lead will review and publish them to the Customer visible space.