Error importing data: PSQLException

Question

Getting error message when importing data. Process as below: 1. System > IMPORT AND EXPORT > Backup system Then get the backup file with below structure. JIRA-backup-zip-file ├── activeobjects.xml ├── entities.xml ├── data │ ├── attachments │ └── avatars └── logos 2. System > IMPORT AND EXPORT > Restore system Occurring "Error importing data: PSQLException" Please help advise. Many thanks.

Aylin Tokuç · Answer

I had the same issue with importing and created a support ticket. JIRA team is working to solve this, see the progress here: https://jira.atlassian.com/browse/JRACLOUD-68436

There is a "workaround" described on the linked issue (modifying entities.xml file) and that worked for me. Hoping it will be fixed soon.

vziii@nuuo.com · Answer

Thank you!

Nic Brough -Adaptavist- · Answer

This is one that needs to go to Atlassian support over at https://support.atlassian.com/contact - we need to read logs to help find out what is going wrong, but only Atlassian have access to Cloud logs.